After-Sales Service (SAV)

Reliable, simple after-sales service that complies with the policies of major brands

At Michel Maroquinerie , we know that buying a quality product also means choosing a brand that will support you over the long term . This is why we provide after-sales service for all the brands we distribute , directly in store, within the Créteil Soleil shopping center.

Whether you have purchased a Samsonite suitcase , a Lancaster handbag , a Delsey toiletry bag or a Secrid accessory , we are able to take charge of your request and process it according to the warranty conditions of the brand concerned.

How does our after-sales service work?

1. Come to the store with your product and proof of purchase.
2. We analyze the item and identify the type of defect (zipper, handle, wheel, seam, etc.).
3. We contact the brand to organize a repair, exchange or credit , depending on the applicable warranty conditions.
4. Once the intervention is carried out, we will contact you to come and collect your item.

This service is available for all brands distributed by us, including:

• Samsonite, Delsey, American Tourister, Lipault
• Secrid, Herschel, Kipling
• And leather goods houses like Longchamp, Lancel, Lancaster

A real plus for your peace of mind

✅ No need to contact the brand yourself
✅ No complicated form
✅ Personalized in-store follow-up
✅ Save time and increase efficiency

Our priority: to offer you a local, responsive and professional customer service . As experienced traders for over 30 years , we are fully familiar with the processes of major brands and we always defend the interests of our customers.